English FAQ
Order Issues
Placing an order is simple. You can contact us with your product requirements, and our sourcing team will find the best supplier options for you. Once we confirm product details, pricing, and delivery terms, we proceed with purchasing and logistics on your behalf.
Modifications may be possible if the order has not yet been processed by the supplier. Cancellations are handled case-by-case depending on the order stage. Please contact us as soon as possible to request changes or cancellations.
Delivery
Delivery time depends on the product type, order size, and shipping method (air, sea, or express). On average, international deliveries range from 7 to 30 business days. We’ll provide an estimated timeline when your order is confirmed.
Yes, we offer complete door-to-door logistics solutions, including customs clearance. This service is available in most countries and ensures you receive your goods without handling complex shipping procedures.
Once your order is shipped, we will share a tracking number and keep you updated at each stage. Our team monitors shipments closely and provides timely updates on expected delivery dates.
Returns & Refunds
We conduct quality inspections before shipment, but if any issues occur, please contact us within 7 days of receiving the goods. We will assess the case and arrange a replacement, return, or refund based on the issue and your preference.
Yes, if the products significantly differ from the approved samples or description, you may be eligible for a partial or full refund. Our team will evaluate the claim and provide a resolution that aligns with our fair trade policy.
In the case of faulty, damaged, or wrongly delivered items, we will cover the return shipping cost. For other reasons, such as a change of mind, return shipping costs are the buyer’s responsibility unless otherwise agreed upon.